FAQs

SG domestic shipping

$4 Flat rate delivery (You can expect your order to be delivered 1 – 3 business days after it has been handover to the courier)

Self Collection at Lighthouse Climbing Feb 14 onwards, during opening hours (44 Pasir Panjang Road #B-02, 118504)

*discounted entry of $18 for adults and $15 for 18 and under when you collect your Casual order and climb.

International shipping

International orders will commence some time in late February 2023.

Conditions for Exchange & Returns

To ensure that our products reach you in excellent condition, we exercise proper care in product handling, product inspection and packaging. Returns due to defects rarely happen. We strongly advise you to inspect your product carefully upon receipt.

Regrettably, if a return is necessary due to any defects, please inform us within 7 days upon receipt of your product. We strive to resolve any returns amicably with you in the shortest time possible.

Unless an item is defective, all items (regular items, Sale items, Made-To-Order items, personalized items, bespoke items, pre-order items) cannot be returned, exchanged or refunded.

NOTE: All shipping (both ways) and related costs that may be incurred for this exchange will be borne by customer.

All returned items must be new and unused in the same original packaging used to deliver to you. Also, returned items must not be damaged, soiled or altered. If these conditions are not met, we have to respectfully decline the return.

IMPORTANT: Please do not return any parcels until you receive a confirmation from us. We will not be responsible for any lost or misplaced parcels (including shipping and other costs which may be incurred in returning the parcel to us).

FOR DAMAGED OR DEFECTIVE PRODUCTS:
Please drop us a DM on our Instagram and state the reason for return and a description (which may include images) of the damage or defect.

Once we have verified your claim, we will inform you with regards to replacement. Cost of collection and subsequent delivery of replacement will be borne by us.

All conditions of returns MUST be met, otherwise, we have to respectfully decline your return.

If the replacement product is out of stock, we will refund the original purchase amount plus cost of shipping (if applicable) to the same credit card account that you used for the original purchase from us. Depending on your credit card company, you may experience a slight delay before the refund amount is credited to your account.

ADDITIONAL NOTES:
To ensure that your parcel is returned safely to us, we recommend door-to-door delivery that offers a tracking service.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.